We help you identify new opportunities,
improving the service experience of your clients.

WHAT WE DO

We help you develop better services in a holistic and user-centered way.

SERVICE

DESIGN

PATHS

INNOVATION

OPPORTUNITY

PATHS

INNOVATION

TRAINING

PATHS

SERVICE DESIGN PATHS

How to redesign the experience of your clients?

Building service experiences that fully meet your client’s needs while being meaningful for your organization is fundamental to improve the relationship with your clients and strengthen their loyalty.

Through the use of Service Design tools we analyze the customer experience, focusing the digital and physical touchpoints between the company and the clients. Together with you, we identify a strategy to improve the service, identifying evolution proposals.

INNOVATION OPPORTUNITY PATHS

How to transform your intuitions into meaningful value propositions for your clients?

Being able to turn great business intuitions into a strategic innovation plan, can help you improve your offer and find creative solutions to market challenges.

We explore trends and innovations within your industry (or similar ones) and we investigate the needs of your clients through proven research methodologies. By doing this,we assist you in the discovery of plausible paths of innovation. We then help you validate your ideas quickly, or discard them and develop new ones, through quick, low-risk tests with end users.

INNOVATION TRAINING PATHS

How to familiarize with the approaches and tools needed to find creative solutions to complex problems??

Innovation comes from people, and we know companies need to train their employees in using practical tools and new approaches to solve problems and discover opportunities.

We develop customized training formats to let your company discover Service Design and Design Thinking. Using a hands-on approach, we let you experiment practical tools that help you embrace a user-centered attitude and develop creative solutions for your company’s challenges.

Do you want to shape an innovation path in you company?

Discover how we work